How To Cancel, Edit, or Change a SubscriptionUpdated 6 months ago

Need help managing your subscription? First, you'll want to click here to log into your account. You should then see the "Manage Subscriptions" button. From there, you can swap products, skip orders, cancel, and update information.

Swapping a Product
To swap a product in your subscription, click  on the subscription you would like to edit and then click "Swap Product" button at the bottom of the page. 

Canceling a Subscription or Skipping a Shipment
To cancel or skip a shipment, click or tap the "Skip this order" or "Cancel Subscription" buttons at the bottom of the subscription page.

Updating the Shipping Address
Once you're logged into your account, you can either click "Shipping Addresses" on the top of the screen to add a new address to your account, or you can click into any subscription item and update the address for that item. 

Updating Payment Information / Billing information
Once you're logged into your account, click on the "Payment Methods" tab on the right-hand side. Next, select the payment method you'd like to update and then click "Edit" and follow the steps on the screen. 

*Changes made to a subscription after it has processed will not be effective until the following renewal period.

Any current subscription must be canceled within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be effective until the following billing period.

Once an order has been submitted into our system, depending on the timing, we cannot guarantee that we can cancel or make changes to it. Please double-check the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace items that have been shipped to an address that was entered incorrectly.

You can also send us a message and we'd be glad to help!